How can I order swatches?
Swatches of every fabric are available directly from each product page, with their eco-credentials, eco-story and general information about application, weight and width listed underneath the description. Click the text "swatch" underneath the product name and "Add to cart".
If you're not able to add a swatch to your cart, it may be because the stock has temporarily run out (it will have a line through the option). We may, however, be able to whip up some more for you, so it's worth getting in touch to let us know: email@example.com
What do swatches look like?
All of our swatches are approximately 10cm x 10cm and sent out on cards that list the material's specifications. Sometimes the swatches may need to be smaller due to fabric availability, but there'll always be enough to get a hold of for hand feel and colour assessment.
How do I find the width and weight of a fabric?
All specifications, including weight, width and fibre content, are listed on each product page underneath the written description.
Can I visit your fabric warehouse?
Our warehouse isn't open to the public, but there are many options for viewing our materials. Firstly, you can browse the entire range of fabrics on our website and order swatches of anything you'd like to here. Our team would be delighted to help with suggestions; let us know a little more about your requirements by dropping us an email: firstname.lastname@example.org.
We regularly showcase our fabrics at trade shows, talks and presentations - sign up to our newsletter to be kept informed of these and our meetup group Green Is The New Black. Otherwise, keep your eye on our Instagram account @offset_warehouse.
Do you offer wholesale pricing?
Yes. Wholesale begins at 25 metres and upwards. We can give you specific stepped wholesale pricing on the lines you are interested in.
I can't find my shipping destination in the checkout.
We ship worldwide, but occasionally we need to work out shipping costs to destinations manually. Please email your order to us, and we'll send you a shipping quote. Remember to include the products and quantities you'd like of each, plus at least your postal code and town to help us figure out the accurate cost.
How long does shipping take?
Please refer to our Shipping Information page for information on shipping methods and timeframes.
My order hasn't arrived, what should I do?
If you opted for tracked delivery, please check the tracking link in your shipping confirmation email. If you did not opt for tracked delivery, please get in touch with us with your order number and confirm your delivery address: email@example.com.
Do you accept scraps?
Yes, we happily take fabric scraps. We bag them into 400g, and our crafty customers love them. Please ensure it's all fabric, no paper and there aren't any pins or anything hidden in them. Ideally, useable bits should be sorted from the more scrappy frayed bits, as the less useful bits will be kept for recycling. Email us and we will let you know where to send your scraps: firstname.lastname@example.org.