Offset Warehouse Customer Reviews


We're delighted to work with sewers and creatives all over the world. We aim for all of our customers to have a great experience with friendly, helpful customer service and beautiful products that exceed their expectations.

Below, you'll find some glowing reviews from our customers. You can find more reviews when you Google our company name here. Leaving positive reviews really makes such a difference to small, independent businesses like ours, so please do add your reviews too, or send them in to us and we will add them here! 

If you've had anything other than top-notch service, it's absolutely vital that we know so we can do what we can to rectify it and prevent it happening again, so please get in touch here (info@offsetwarehouse.com).

 

“For me, ethical fabrics and materials are a must. I strongly believe in sustainability at all stages of the creative process. I have been searching for several years for a place to source such materials, but have not had much success in the past. But this year, I came across Offset Warehouse and it was an immediate perfect match. I am continuously impressed with the unique and high quality selections available. Now, I can gladly get to work on all of my projects, confident that Offset Warehouse will be my go-to source.” 

- Emma, UK.

 

"The material arrived safely and is just as lovely as I expected! I plan to post the finished product, two upholstered chairs, when they are finished... I plan to buy more from you in future. Credit for me finding you goes to my son Ross, for whom the chairs are going to end up with"

- Fiona Douglas, UK.

 

"I've bought many pieces of fabric and also organic threads from Offset Warehouse, and have been delighted with all of them. The service is great – friendly and knowledgeable – and the quality of the fabrics is excellent. One of the main reasons I like Offset Warehouse, apart from their lovely range, is their environmental policy, their focus on sustainable fabrics, and their relationship with the people who weave the fabrics for them, ensuring that they are paid a fair price for the work."

- Dee Weaver, UK

 

"I am very happy to have found Offset Warehouse, and with the fabric they sent me. Initially I found a fabric which I thought suitable on the John Lewis website, and received a swatch from them, but when I went to place my order their website refused it, based on my address. I then returned to searching the web, found Offset Warehouse, received a swatch, placed an order, and received it within a few days.

I did raise a query with John Lewis who say that they do deliver to the Outer Hebrides (as their website says they do - albeit at an extra charge for certain items) but their website still refused my order when I tried again.

The fabric that I ordered from Offset Warehouse was nicer that that which J Lewis would not deliver, they did not charge excess postage, and I will be ordering from them again."

- Sue, UK.

 

"I have been really impressed with the fabric from this store, excellent value and a great choice. The items I received were securely packaged and arrived promptly. It seems there are always new fabrics coming in and I love to browse to find inspiration. The quality of the fabric has been fantastic, I have ordered two separate linens that had minimal shrinkage when washed and are wearing so well (as a set of lounge wear and pyjamas). 5/5 stars. A very happy customer."

- Carol, UK.

 

"I had a great experience with my order from Offset Warehouse. The package arrived in a timely manner even though it was shipped from the other side of the globe. The fabric is absolutely gorgeous and I'm incredibly happy with it. The customer service was outstanding! I accidentally forgot to apply the discount code that was being offered when I placed my order and when I emailed customer support they graciously applied the code to my order. I highly recommend Offset Warehouse for all your unique, high quality fabric needs."

- Heidi, USA.

 

"As a sewer, I have found it increasingly difficult to keep my sewing eco friendly. The vast amounts of plastic-based synthetics, used in everything from fabric to thread to zips, mean that I am wary when purchasing online. However, the experience I had with Offset Warehouse was wonderful. They have everything that I need, and always post orders speedily and beautifully packaged. I would certainly recommend this fabulous shop to everyone, and especially those that are conscious of their impact on the planet, and the places that their fabrics are being produced."

- Georgia, UK.

 

I have ordered a variety of samples from Offset Warehose throughout the past year. I also sourced one of the most exciting fabrics for my final graduate collection here. I love how transparent and traceable each specification is. This is the only online fabric shop I am happy to buy from so far. I highly recommend it and source textiles from here again.

- Rafin

 

I have ordered fabric from Offset Warehouse and it was all absolutely beautiful quality and looked exactly as photographed. It all had beautiful hand, drape and colours.
The online support team are absolutely brilliant; I received an email promptly, and it was like speaking to an absolutely brilliant manager in a luxury retail store. Thank you Naomi!!
Their online listings offer more product knowledge than most London-based fabric shops. I have been to most London fabric shops, stores and warehouses. I have been to the trade shows multiple times, and multiple showrooms. I rate Offset Warehouse for sustainable, ethical, high quality fabric, as highly as I'd rate Pongees for their speciality silk.
I ordered over £150 worth of fabric and will order more, without hesitation. The Raw Deim is particularly spectacular. I ordered the black and I love love love the jeans I made with it. I also got a hand-printed organic cotton fabric to make a baby-shower gift for a family member, and the fabric was breath-taking in person. Stretch lycra, to die for, made into a bikini. Will need to order more for athletic wear. I have yet to use the ecru cotton jersey but will do so with joy, maybe this weekend!

- Jessica

 

Purchased the nettle tweed and some nut buttons. The items arrived very quickly. I was kept informed of despatch and delivery date so I knew when the parcel would arrive. Was really pleased to see that all items were packaged in recyclable brown paper and was completely plastic free. The fabric is absolutely lovely. Really pleased with my experience in using this website and will definitely be back again. Cannot recommend highly enough. Thank you.

- Lynette

 

A brilliant option for shopping for sustainable and quality fabrics. Also, a great place to introduce yourself to fabrics made from new fibres. They have a haberdashery and are really helpful and friendly as a team too. I am sure I will continue to shop here for a very long time.

- Charis

 

Really friendly, helpful and attentive people. Always hear back quickly. And their eco elastic is just lovely. Support small businesses! It's worth it!!

- Alia Mehta, UK

 

The fabric samples I ordered arrived quickly and were in great condition. It’s hard to find places to source fabrics that are sustainable and ethical, while being high quality and fairly priced, so glad I stumbled upon Offset Warehouse! I’m looking forward to placing my fabric order soon!

- Anonymous

I love the core values of Offset warehouse, beautiful textiles, mindful of the environmental impact, kind to the environment and to the people producing the textiles. Their cloth is beautiful, and I already have plans for them, their customer service is brilliant and I didn’t have to wait long for the order to arrive at all.
- Sal
This was my 1st purchase from offset warehouse and I am absolutely thrilled with the service. The quality of the fabric is incredible and a speedy delivery service. I will definitely be using them again. Thanks so much Offset Warehouse!!
- Sweeny PB